Case Study
Natural Language Processing Provides Content and ContextGarnering cross-functional compliance insights.
THE CHALLENGE
A Pharmaceutical Company wanted to review emails from employees in various departments (e.g., medical, sales, market access, marketing) to identify potential policy violations and better understand the nature and context of cross-functional team interactions.
THE APPROACH AND IMPACT
Leveraging keyword search and Natural Language Processing (NLP), HelioPDR successfully identified potentially problematic topics of discussion between groups and gained a deeper understanding of communication content and context.
The company received useful compliance insights to better identify where risks may lay or more training might be required.
The Company leveraged HelioPDR’s flexible business rules engine to create unique rules for each group.
Intuitive dashboards allowed business leaders to better track issues, concentrations, and trends.
